At Vastu Flow, we are committed to delivering high-quality spiritual and Vastu-based content in digital form. Customer satisfaction is important to us, and while we aim to provide accurate, valuable, and instantly accessible digital products, we understand that certain circumstances may require refund considerations.

This Refund Policy outlines the terms and conditions under which refunds may be issued.

🧾 1. Nature of Our Product

Vastu Flow offers a digital eBook in PDF format focused on Vastu Shastra and home energy balancing techniques. Once a customer completes the payment, the eBook is delivered:

  • Instantly via email (registered during purchase), or
  • Immediately through a download link displayed after payment confirmation.

Note: As this is a digital, non-tangible product, once delivered, it cannot be physically returned.

✅ 2. Refund Eligibility

We offer a 7-day refund window, applicable only under the following legitimate scenarios:

You are eligible for a refund if:

  • ❌ You did not receive the eBook after a successful payment.
  • 💳 You made multiple payments for the same product by mistake.
  • 🔐 You are unable to download or access the file due to technical issues (and our support couldn’t resolve it).
  • 📩 Your email was entered correctly but you still did not get the eBook within 1 hour of purchase.

❌ 3. Non-Refundable Conditions

As a digital product, refunds will not be granted in the following cases:

  • ✅ You successfully received and accessed the eBook but then changed your mind.
  • 📘 You misunderstood the content or expected something else without reading the product description.
  • 🔍 You claim the content did not work for you — Vastu is a spiritual science and results vary.
  • 🔄 You wish to return the product for reasons like “not useful” or “don’t need anymore”.

Please understand, once a digital file is delivered, it is considered consumed and non-returnable.

📬 4. Refund Request Process

If you believe you are eligible for a refund, please contact us within 7 days of your purchase at:

📧 Email: helpvastuflow@gmail.com
📞 Phone/WhatsApp: +91 9997307935
🌐 Website: www.vastuflow.com

Please include the following details in your email/message:

  • Full Name
  • Date of Purchase
  • Email used at checkout
  • Payment Transaction ID / Screenshot
  • Reason for requesting a refund

We aim to respond to all refund requests within 2–3 business days.

💳 5. Refund Method & Timeline

  • If your refund is approved, the amount will be returned via the original payment method (UPI/Card/Wallet).
  • Depending on your bank or payment provider, it may take 5–7 business days for the refund to reflect in your account.

We do not charge any fee for processing valid refunds.

⚠️ 6. Dispute Resolution

In case of any disagreement or issues related to refunds, we encourage you to first contact our support team. We are here to listen, support, and offer fair solutions.

If a refund is denied, and you still disagree, you may escalate the matter by emailing our grievance officer at:
📧 helpvastuflow@gmail.com — Subject Line: “Refund Escalation”

📞 7. Contact Information

For any further assistance or questions regarding refunds, please reach out to:

Vastu Flow – Digital Vastu Solutions
🌐 Website: www.vastuflow.com
📧 Email: helpvastuflow@gmail.com
📞 Phone: +91 9997307935
📍 India – Available Mon–Sat, 10AM to 6PM

Thank you for choosing Vastu Flow as your guide to a more harmonious and energetically balanced life. We value your trust and are committed to delivering only the best.

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